Enjoy 10% off your first order. Exclusions Apply. Free Shipping & 100 Day Returns.

Assistance

We've answered your most common questions below.

If your question isn't here, please email atyourservice@stoneandstrand.com and we'll reply within 48 hours.

FAQ

Yes we are still able to ship, but please allow an additional 7 - 10 business days due to carrier delays. Above all health and safety is our first priority, and we are taking all necessary precautions to ensure the safety of our staff and the hygiene of your parcel.

Please enter your address into our order check out to determine if you are charged sales tax in your state.

Click here to view your order history.

Click here to view your order history.

In your order history, pieces you order will be annotated as “unfulfilled” or “fulfilled” depending on its fulfillment status. For more information about shipping times, or status on custom orders, please contact atyourservice@stoneandstrand.com or call us at 1 855 775 3935.

You’ll see an option for entering your promo code on the checkout page in the text box that says ”Gift card or discount code”.

Your promo code may not be working due to one of the following reasons:

1) The product you wish to purchase is excluded from the current promotion. Click here to view exclusions.

2) Your promo code has expired.

You may only use one promo code per order. If you have two valid STONE AND STRAND promo codes, please choose the one you want to use more.

All items marked final sale cannot be returned for a refund, or exchanged for a different size, color, or style. We know that buying Final Sale items can be tricky, so if you have any questions about sizing or fit, please reach out to atyourservice@stoneandstrand.com before placing your order.

Orders can be cancelled within 24 hours of being placed. After this point we are unable to cancel any orders.

All items marked final sale cannot be returned for a refund, or exchanged for a different size, color, or style. We unfortunately cannot make any exceptions for sizing or fit issues. If you have any questions or concerns prior to making your purchase, please reach out to atyourservice@stoneandstrand.com before placing your order.

Oh no! Contact us right away at atyourservice@stoneandstrand.com and we’ll be happy to help.

We are happy to match the new price within 1 week of the order date. Contact us at atyourservice@stoneandstrand.com.

We do! For an additional 5 USD, we will gift wrap your item and include a handwritten note with your custom gift message. Please check the gift wrap check box in the cart and enter your gift message in the text box below.

Sorry, unfortunately at this time we are no longer able to offer special custom orders for items that are not listed on our website. 

  • Click here to track your order and find the most up-to-date information.

  • Please enter your address into our order check out to determine if you are charged sales tax in your state.

  • Click here to view your order history.

  • There are a few reasons why your credit card purchase attempt may be declined. This is usually caused by the billing zip code being incorrect. If that is not the case, please reach out to our customer service team by emailing atyourservice@stoneandstrand.com so that we can work to find a solution! We would also highly suggest reaching out to your bank or credit card company for further assistance. 

    If there is a declined payment attempt on your credit card, you will see pending charges placed on your account. This is an Authorization Hold placed by your bank caused by an attempted transaction, and the money has NOT been taken out of your account. The pending Authorization Hold should be cleared from your account in approximately 2-3 business days, depending on your bank. 

  • In order to protect customers from fraud, we employ a suite of security measures. Amongst other measures, we may contact you via email or phone to confirm certain details before your order is processed. Proof of identity or address may be requested to verify your purchase.

    We also work with a third-party service to screen transactions that are at high risk for fraud. You may receive a call or email from NoFraud to confirm order details if your transaction had irregular shopping characteristics and/or elevated risk. NoFraud will never ask you for your full credit card number, social security number, or any other personal information. 

    If you have any questions, you can always reach out to us directly by calling +1 855 755 3935 or emailing atyourservice@stoneandstrand.com.

  • Enter your promo code on the checkout page in the text box that asks "Have a promotion code?"

  • Your promo code may not be working due to one of the following reasons:

    1) The product you wish to purchase is excluded from the current promotion. Click here to view exclusions.

    2) Your promo code has expired.

  • You may only use one promo code per order. If you have two valid STONE AND STRAND promo codes, please select the one you prefer to use.

  • We are happy to match the new price within 7 days of the order date, as long as we still have the product (gold color and size, if applicable) in stock. Contact us at atyourservice@stoneandstrand.com.

  • Please make sure that you are in love with everything in your cart before completing your purchase.  If you need to cancel your order please email us with your order number at atyourservice@stoneandstrand.com within one hour of placing your order. Our fulfillment team works at lightning speed to get your order to you as soon as possible!

  • Please make sure that everything is correct before you complete your purchase! We cannot change orders after they have been placed, however, we can cancel your order if you email us within one hour of placing it. Please email us at atyourservice@stoneandstrand.com along with your order number and we are happy to help!

  • All items marked final sale cannot be returned for a refund, or exchanged for a different size, color, or style. We know that buying Final Sale items can be tricky, so if you have any questions about sizing or fit, please reach out to atyourservice@stoneandstrand.com before placing your order.

  • All items marked final sale cannot be returned for a refund, or exchanged for a different size, color, or style. We unfortunately cannot make any exceptions for sizing or fit issues. If you have any questions or concerns prior to making your purchase, please reach out to atyourservice@stoneandstrand.com before placing your order.

  • Oh no! Contact us right away at atyourservice@stoneandstrand.com and we’ll be happy to help.

  • We do! For an additional 5 USD, we will gift wrap your item and include a handwritten note with your custom gift message. Please check the gift wrap check box in the cart and enter your gift message in the text box below.

  • Sorry, unfortunately at this time we are no longer able to offer special custom orders for items that are not listed on our website.

  • We truly appreciate the time you took to post your review, and are so sorry your review was not selected to be posted. We do not post all product reviews and reserve the right to screen and select reviews that we think will help to our customers make the right decision.

    Please note, we will never post reviews that contain rude language, or that gives away personal staff information.

    Feel free to reach out to us at atyourservice@stoneandstrand.com if you would like to discuss it further.

  • No, our jewelry is not hypoallergenic. If you have an allergy concern, please email us at atyourservice@stoneandstrand.com, and we'll do our best to help!

  • Yes, all of our store credit codes expire five years from their issue date.

    If you have any issues accessing your store credit please contact us at atyourservice@stoneandstrand.com and we’ll be happy to help.